I want to load Field Data on a new computer. What do I need to do?
or My computer crashed. What do I
do?
Download a complete version or
install your latest Field Data Rating CD. Then you need to run Internet Update to install the current rates. After you have installed the necessary updates you will need to call Field Data
within the next 15 days to register that computer.
Current Field Data subscribers can download
the complete version. Click here to request
download information.
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I just bought a new computer. How do I take the program off my old computer and put
it on the new one?
Any time you want to remove the program from a
computer you need to call and un-register the computer first. You will be given
a confirmation number at that time. This eliminates any confusion of how many
systems you have running.
You will need to download a
Complete version on
the new computer or install your latest Field Data Rating CD and then run Internet
Update to receive the current rates. Once
the updates have been loaded you can call to register. 877-77-FIELD.
Current Field Data subscribers can download
the complete version. Click here to request
download information.
If you want to move your client database to the new computer,
please see the instructions for backing up the client database below.
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How do I
cancel my service?
Field
Data service involves the license and use of software. In order to cancel the
Field Data service the software must be "un-registered". This is a process that
issues a cancellation number for your records. Unless all computers on the
account are unregistered we assume the software is still being used.
Please call our office while
at your computer so we can unregister your programs. Your service will remain
active until you do so. 805-522-9629.
We cannot cancel your service
by email.
In the
event a computer cannot be unregistered we can stop future billing on the
account, however no credit will be issued for services already billed.
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I am not
getting notified of updates or I am getting an error when I try to run an
Internet Update.
1. If you have a firewall please make sure it is
configured to allow Field Data Internet Update access to the Internet.
Also see Configuring Your Firewall
2. Field Data Update check must
be running. To check, go to the Task Manager by pressing Ctrl, Alt, and
Delete at the same time. Go to the Applications tab. You should see Field
Data Update Check running. If it is running and you are connected to the
Internet the problem is likely a firewall.
If Update check is not running,
verify that it is located in your Startup folder (under the Programs menu).
If it is there, restart your computer and you should receive an update
notification next time you connect to the Internet. If Update Check is not
located in your Startup folder click here.
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Can I merge my
quotes from my laptop with the quotes on my Desktop?
Database Merge will
synchronize separate Field Data databases. A wizard will guide you
through exporting items from one database to a file called FDExport.xml.
Please make note of the name and location you save the file to. Then you
will take that file to another computer (either through a CD/Diskette or
through a network) and use the wizard to import the file. This feature
requires Internet Explorer 6.0 or higher.
Instructions:
-
Open Field Data
Rating and go to the Options screen.
-
Click Database
Merge.
-
Make note of the
name and location of the Export file you are creating. You will need
this information when you are ready to import to the other computer.
-
Follow the steps
to export your data.
-
Move the Export
file to the other computer.
-
Repeat steps 1-2
on the computer you are importing to.
-
This is where you
will need to know the location of the Export file. Follow the steps
to import your data.
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How do I back
up my client database?
You can find out where your database is located
by clicking Options in the Field Data program. The location is displayed on the Options screen.
Depending on the size of your database, you have
several backup options.
If your database is under 1,380 KB then you can
put it on a 3.5" floppy disk.
Open
Windows Explorer (or My Computer)
Open
the C: drive
Open
the FDIW folder
Open
the Database folder
Do you
see the file ca_data or ca_data.mdb? There should be a date and size listed.
If not click View, then click details.
Is the
size less than 1,380 KB? If the answer is YES then you can put it on a 3.5"
disk. Proceed with instructions below. - If the answer is No, you will have to
use another backup method.
Copying the database to a 3.5" disk (A: drive)
Open
the C: drive
Open
the FDIW folder
Open
the Database folder
Right
click on the file ca_data or ca_data.mdb
Click
Copy
Open
the A: drive
Click
Edit, then click paste
To put it on the new computer, follow the same
steps but copy from the A: drive and paste into C:\FDIW\Database.
Other backup methods:
1. Use Microsoft backup, located under
Accessories - System Tools. Note: Do not use this method if you are backing up
from a Windows 95 or 98 operating system.
2. Email your database to another email account.
From the new computer, open the email and save the attachment to your
C:\FDIW\Database directory.
3. Use a backup device such as a zip drive, tape
drive, or writeable CD ROM drive. This device must be on the computer you are
removing Field Data from.
4. Use our backup program, developed especially
for backing up your Field Data Database to a floppy disk.
Backup to Floppy.
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When I try to enter the program I get the
message, "The program has expired".
This message can mean 1 of 2 things:
-
The program is not updated with current rates
-
Your computer's date is incorrect
First, check the date on your computer. If it is correct
you need to load the latest update from Field Data. It is likely that you are
missing more than one update. Make sure you run Internet Update to ensure rating
accuracy.
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What do I do if I feel a quote is incorrect?
For us to determine the cause of any
differences between Field Data and AIMS, we need to see printouts from our program
and the AIMS system. Please fax both quotes to us and we will return your call
promptly. Our fax number is (805) 522-4397.
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How do I register my program?
After you install Field Data Rating on a computer for the first time
and enter the program, you will
see a registration message when you enter the program. Registration helps ensure
your programs are generating current rates. Please call Field Data within 15
days of receiving the registration message in order to keep your program
running. Registration: (805) 522-9629.
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How do
I find my saved quotes?
Your saved quotes are saved under the Last Names
of the contacts you saved the quotes for.
To find your saved quotes:
-
Open the Contacts screen and click
Contacts List.
-
Double-click on the name of the contact
you wish to view. You will be taken to the View Contact screen.
-
Locate the saved quote you wish to view.
-
You can open the saved quote by double-clicking the item
or by selecting it and clicking Run Selected Saved Quote.
- OR -
Search for the quote using any
known piece of information such as last name, make/model of the vehicle,
or any description you may have entered.
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You can share the Field Data database with other
computers on your network, but Field Data needs to be installed on each
individual workstation. First decide which database you want to share and
then use the following directions to direct the database path on each
workstation.
On the Options screen you should see "Your database is
located in..." under Database Utilities. Click Change Path.
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