I want to load Field Data on a new computer. What do I need to do?
or My computer crashed. What do I
do?
Click here to request
download information. After you have installed the necessary updates you will need to call Field Data
within the next 15 days to register that computer.
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I just bought a new computer. How do I take the program off my old computer and put
it on the new one?
Any time you want to remove the program from a
computer you need to call and un-register the computer first. You will be given
a confirmation number at that time. This eliminates any confusion of how many
systems you have running.
You will need to download a
Complete version on
the new computer. Once
the program has been loaded you can call to register. 877-773-4353.
Current Field Data subscribers can download
the complete version. Click here to request
download information.
If you want to move your client database to the new computer,
please see the instructions for backing up the client database below.
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How do I
cancel my service?
Field
Data service involves the license and use of software. In order to cancel the
Field Data service the software must be "un-registered". This is a process that
issues a cancellation number for your records. Unless all computers on the
account are unregistered we assume the software is still being used.
Please call our office while
at your computer so we can unregister your programs. Your service will remain
active until you do so. 805-522-9629.
We cannot cancel your service
by email.
In the
event a computer cannot be unregistered we can stop future billing on the
account, however no credit will be issued for services already billed.
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I am not
getting notified of updates or I am getting an error when I try to run an
Internet Update.
1. If you have a firewall please make sure it is
configured to allow Field Data Internet Update access to the Internet.
Also see Configuring Your Firewall
2. Field Data Update check must
be running. To check, go to the Task Manager by pressing Ctrl, Alt, and
Delete at the same time. Go to the Applications tab. You should see Field
Data Update Check running. If it is running and you are connected to the
Internet the problem is likely a firewall.
If Update check is not running,
verify that it is located in your Startup folder (under the Programs menu).
If it is there, restart your computer and you should receive an update
notification next time you connect to the Internet. If Update Check is not
located in your Startup folder click here.
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Can I merge my
quotes from my laptop with the quotes on my Desktop?
Database Merge will
synchronize separate Field Data databases. A wizard will guide you
through exporting items from one database to a file called FDExport.xml.
Please make note of the name and location you save the file to. Then you
will take that file to another computer (either through a CD/Diskette or
through a network) and use the wizard to import the file. This feature
requires Internet Explorer 6.0 or higher.
Instructions:
-
Open Field Data
Rating and go to the Options screen.
-
Click Database
Merge.
-
Make note of the
name and location of the Export file you are creating. You will need
this information when you are ready to import to the other computer.
-
Follow the steps
to export your data.
-
Move the Export
file to the other computer.
-
Repeat steps 1-2
on the computer you are importing to.
-
This is where you
will need to know the location of the Export file. Follow the steps
to import your data.
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How do I back
up my client database?
You can find out where your database is located
by clicking Options in the Field Data program. The location is displayed on the Options screen.
Save the file ca_data.mdb to any backup media.
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When I try to enter the program I get the
message, "The program has expired".
This message can mean 1 of 2 things:
-
The program is not updated with current rates
-
Your computer's date is incorrect
First, check the date on your computer. If it is correct
you need to load the latest update from Field Data. It is likely that you are
missing more than one update. Make sure you run Internet Update to ensure rating
accuracy.
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What do I do if I feel a quote is incorrect?
For us to determine the cause of any
differences between Field Data and Dashboard, we need to see printouts from our program
and the Farmers Dashboard system. Please fax both quotes to us and we will return your call
promptly. Be sure to send all screens from the Dashboard quote. Our fax number is (805) 522-4397.
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How do I register my program?
After you install Field Data Rating on a computer for the first time
and enter the program, you will
see a registration message when you enter the program. Registration helps ensure
your programs are generating current rates. Please call Field Data within 15
days of receiving the registration message in order to keep your program
running. Registration: (805) 522-9629.
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How do
I find my saved quotes?
Your saved quotes are saved under the Last Names
of the contacts you saved the quotes for.
To find your saved quotes:
Open the Contact List and select
(double-click) on the contact you wish to view. All saved quotes for that
contact will be shown in the Saved Quotes list.
- OR -
Search for the quote using any
known piece of information such as last name, make/model of the vehicle,
or any description you may have entered.
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Sharing the Field Data
Database
You can share the Field Data database with other
computers on your network, but Field Data needs to be installed on each
individual workstation. First decide which database you want to share and
then use the following directions to direct the database path on each
workstation.
On the Options screen you should see "Your database is
located in..." under Database Utilities. Click Change Path.
1. Click on Locate
2. Click on My Network Places or Network
Neighborhood
3. Click on Entire Network
4. Click on Microsoft Windows Network.
There you should see your workgroup listed.
5. Double-click on the group. You should
now see your server name listed in this area.
6. Double-click on the “server” or the
computer where your database is stored.
7. Double-click on the C: drive.
8. Double-click on the FDIW directory.
9. Double-click on the Database folder.
10. Highlight the ca_data.mdb and
click on Open on the bottom right corner of the screen.
11. Click Continue and close the
screen.
I am getting
an error when I try to use the software.
Please check our Current Issues
page for a list of common problems and simple solutions.
If your problem is still not
resolved, please send an email to
Support@FieldData.com. Be sure to
include your name, state, the exact error message, and explain what you were
doing when you experienced the problem. Please include your phone number in case
we need to call you. You should receive a response within 1 business day. You
may also call 877-773-4353 and press option 1 for customer service.
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I can't
print a quote.
Field Data uses the Windows print manager. Please verify that
your printer is functioning properly by printing a Test Page. If it does not
print there is a problem with your printer. You can either follow your printer's
troubleshooting guide or contact your printer manufacturer. If you can
successfully print a test page please call Field Data 805 522-9629.
Instructions for printing a test page:
For Windows XP: Click Start, Printers
and Faxes. Right-click on the printer you are trying to print to. Choose
Properties. Click Print Test Page.
For Windows 2000 click Start,
Settings, Printers. Right-click on the printer you are trying to print to.
Choose Properties. Click Print Test Page.
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When I try to print a Life
illustration on my laser printer it only prints the first page.
Many laser printers don't have enough memory to handle the
printing of complex documents like our Life illustrations. Some manufacturers
offer drivers that will fix the problem. Please contact your printer
manufacturer to see if there is a driver available.
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How do I change
the credit card used for my payments?
Click here to
download the Authorization Agreement for Automatic Credit Card Payments.
Please complete the form and fax it to 805 522-4397.
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